Opportunity or problem
Claims can be contractual or not contractual and can occur in various ways and shapes on a project.
On one hand a claim can be an opportunity to safeguard the contigency and.or margin and on the other they should be avoided and defended if submitted.
Claim analysis and resolution process can be done in different ways and can take significant time from project staff. Dispute risk increases if not settled and external dispute resolution can take even more time and money.